We ship to West Malaysia and East Malaysia. The following are the applicable shipping rates:
Tracking of Your Order
The default mail service providers are Poslaju or Nationwide Express courier service.
On shipment date, you will receive a shipment email from us notifying the details such as the courier company and the shipment tracking number.
To track order, you can log into the following sites and enter the tracking number provided in the email.
a) Poslaju tracking site: http://www.poslaju.com.my/track-trace/ or
b) Nationwide Express tracking site: http://www.nationwide2u.com/track.htm
Please allow at least 24 hours from receipt of the shipment email before tracking your order, as there are delays at the courier companies in updating the order status.
In the event you have not received your order within the shipment period indicated in the following section, kindly email us at firstname.lastname@example.org and we will do our best to check with the courier company.
Shipment period depends on whether the product is Ready Stock or Pre-Order item. For Pre-Order item, Customers can refer to our Pre-Order Schedule for delivery dates information.
Further delays can occur during delivery, and these delays can be due to weather conditions, flight transit delays, or unexpected occurrences at the courier company. Please note that delays are more apparent during public holidays or festive periods and these are beyond our control.
All items are checked to ensure good condition before shipping. We are not responsible for any loss or damages incurred during shipping. However, you may claim the compensation from the relevant courier company.
In the event of lost or damaged mails, kindly email us at email@example.com and we will do our best to check with the courier company.
If the order has both Ready Stock and Pre-Order items, the Ready Stock item will be delivered only when the Pre-Order item has arrived. We will ship your items within 2 weeks from the relevant weekly cut-off date of the Pre-Order item that is nearest to your payment date.
In the event separate delivery on Ready Stock is required, do email us and we will deliver but with additional shipping charge if total order is less than RM200. If your order is more than RM200, we will ship the separate Ready Stock and Pre-Order items at free of charge to you.