1)   What is Pre-Order?

We work with many different partners to offer an incredible amount of variety at great value to our customers. We do not keep stock for products that are available on pre-order basis as overseas partners will hold inventory for us until customers order. This helps to keep our prices low and we pass the ‘value’ to you.

The pre-order process:

a) We search for a variety of great products

b) We post new products every week on our website

c) You order your kiddo’s favourite fashion with Peekido

d) We place order (by batch) with our overseas partners on Saturday of every week

e) Partners send your order to our warehouse (takes about 8 working days)

f) We ship your order within 2 working days after arrival at our warehouse

g) Depending on where you live, you will typically receive your order within 1 to 3 working days after it leaves our warehouse.

2)   When is the weekly order cutoff time?

We place pre-order items in a batch with our partners once a week. The weekly ordering cut-off time falls on 11.00pm of every Friday. To enable us to place your order with our partners by the weekly cut-off time, please ensure full payment is made before the cut-off time.

3)   When will I receive my Pre-Order items?

For most of the pre-orders, we will normally deliver your order within 3 weeks (or 15 working days)* from the weekly cut-off date that is nearest to your payment date. For example, if order is placed and paid on Wednesday (say 1 January), the cut-off day is on Friday (3 January). We will deliver your order within 2 weeks (or 10 working days)* from the Friday (3 January).   

In the event if there is any extended delivery time required, it will be stated in the product information page or alternatively, we will notify you. 

*Note: Working days are not including public holidays, Saturdays and Sundays 

4)   Have I ordered the right size?

We display our partners' size charts on the product information page whenever possible. If the partner does not supply a chart, we use our own measurements on the size chart. That said, measurements may vary between 1 to 2cm, depending on clothing materials.

5)   Does Pre-Order products look the same like the product pictures?

We try our best to source and post as many quality photos to give a complete view of the products. However, we wish to note that actual colour of the products may vary, depending on the display of your monitor.

6)   If a Pre-Order product is sold out, can I still get it?

When you see something you love that's not available, do drop us an email at peekidoforkids@gmail.com with details of the product. If the item becomes available again in future, we will post a note on our website and we will be sending you an email to notify.

7)   What if the pre-order item you ordered is out of stock?

If the pre-order item you ordered is out of stock, we will notify via an email and you will receive a refund within 10 to 12 working days.

8)   Can I cancel my order?

If you change your mind and would like to cancel your order, please contact us via our email. We allow cancellation of order anytime before the weekly cutoff time at 11.00pm every Friday. Cancellation after the weekly cutoff time will incur a cancellation admin fee of RM15.

For example, if an order is placed on Wednesday, cancellation is allowed anytime from Wednesday to 11.00pm of Friday. If cancellation happens subsequent to this, for example at 12 pm of the following Monday, a RM15 admin fee is chargeable.  

Once cancellation is confirmed, you will be refunded within 10 to 12 working days. 

9)   When will I receive my order which has both Ready Stock and Pre-Order items?

The Ready Stock item will be delivered only when the Pre-Order item has arrived. We will be delivering all the items within 2 weeks (or 10 working days)* from the relevant weekly cut-off date of the Pre-Order item that is nearest to your payment date.

In the event separate delivery on Ready Stock is required, do email us and we will deliver but with additional shipping charge if total order is less than RM200. If your order is more than RM200, we will ship the separate Ready Stock and Pre-Order items at free of charge to you.

*Note: Working days are not including public holidays, Saturdays and Sundays 

 

10)  What is Peekido’s Return/Exchange Policy for Pre-orders?

You can check out our return policy here.